Purchase not eligible for return:
Final sale items are not returnable or exchangeable. Swimwear cannot be returned or exchanged. Swimwear can only be replaced or returned if it is incorrect, faulty, or damaged. When requesting a return or exchange, you must email us a photo of the issue or defect. Once our customer care has given you the go-ahead, email the item together with the list of other items, including the product ID. It is necessary to provide a tracking number for the returned package; after we get it, we will handle the product exchange or refund.
Harmed goods
Please let us know right away if you received defective goods so we can offer support.
Cancellation of the Order
If the order is cancelled within 24 hours of your purchase, we will issue a complete refund. After you decide to cancel the order, you should send a cancellation request via support email to our customer care. Orders that are cancelled after 24 hours but before they are dispatched will get a partial refund less a 15% cancellation charge. If the orders have already been dispatched, we will NOT accept cancellation requests.
Refunds (if applicable)
We will send you an email to let you know that we have received your returned item after it has been received and examined. The acceptance or denial of your refund will also be communicated to you by us. Between 2 and 7 business days after being approved, your refund will be processed, and a credit will automatically be credited to your credit card or original mode of payment. Check your bank account one more time if you haven't gotten a return yet.
Then get in touch with your credit card provider, because it can take some time for the refund to appear on your account. Contact your bank next. Before a refund is posted, there is frequently a processing period. Please contact us if you've done all of this and you still have not gotten your refund. support Email. We do not offer a Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
How can I be sure I purchase the right size?
The chest is the primary measurement for clothes, and selecting a size based on the chest is often correct. Please use the sizing chart on the product page to calculate your chest measurement before placing an order to be on the safe side. If you order the incorrect size, don't worry; we can swap it for you. We advise selecting a larger size if you are still concerned about the size.
What forms of payment do you accept?
Hello, we accept PayPal and credit or debit cards. Customers often use their credit cards and PayPal to pay for orders.
Why did my payment get rejected?
It could be for the following causes: Check your card's expiration date, billing address, and security code (located on the back of your Visa or Mastercard) if the information provided is inaccurate. Your payment was rejected by the card issuing bank. The card's balance is insufficient. If at all feasible, we suggest using one of the other accepted payment options.
How do I see the status of my order?
Order preparation typically takes 5-7 working days. After it is dispatched to your country, we will contact you with a tracking number; you can use that number to monitor it here.
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